Privacy Policy — Wilcox Electrical

Last updated: November, 2025

Wilcox Electrical (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website or engage our services.

By using our website, you agree to the practices outlined below.

1. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Wilcox Electrical
Phone: 0418 152 912
Email: Wilcoxelect@gmail.com
Address: 14 Tokara Court, QLD, Australia

2. Information We Collect

We may collect personal information when you:

Submit a contact form
Call, email, or message us
Request a quote or service
Engage us for electrical services

This information may include:

Name
Phone number
Email address
Residential or business address
Project details or service requirements
Any other information you choose to provide

We may also automatically collect certain information when you use our website, such as:

IP address
Device type
Browser type
Pages visited
Cookies and analytics tracking data

3. How We Use Your Information

We collect and use personal information to:

Provide electrical services
Respond to enquiries or quote requests
Communicate with you about bookings or project updates
Improve our website and customer experience
Send marketing communications (only with consent)
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information.

We may share information with:

Trusted service providers who assist us in operating our business (e.g. admin software)
Trades or subcontractors directly involved in your job
Legal or regulatory authorities, if required by law

All third-party partners are required to keep your information confidential.

5. Cookies & Analytics

Our website may use cookies and third-party tracking tools (such as Google Analytics) to improve functionality and understand how visitors use the site.

Cookies may collect:

Device information
Access times
Page views
Referral sources

You can disable cookies through your browser settings, though some site features may not function properly.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of data transmission online is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Maintain business records

Information is securely destroyed when no longer required.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites, and encourage you to review their policies before providing personal information.

9. Access, Updates & Your Rights

You may request to:

Access personal information we hold about you
Update or correct your information
Request deletion of your information (where legally permitted)
Opt out of marketing communications

To do so, please contact us using the details above.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Your continued use of our services signifies acceptance of any changes.

11. Contact Us

For privacy questions or concerns:

Wilcox Electrical
Phone: 0418 152 912
Email: Wilcoxelect@gmail.com
Address: 14 Tokara Court, QLD, Australia